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1-855-322-4243

For Customer Service 9am-5pm EST, Mon-Fri

Privacy Policy

At First Aid Canada, we take your privacy very seriously. We are committed to ensuring the privacy of our customers personal information.

COLLECTION AND USE OF PERSONAL INFORMATION

First Aid Canada limits the information we gather to what is required to fulfill transactions on our site. We only gather what you provide us when you make purchases and requests. Information gathered my include your name, address, phone number, email address, and credit card information. We use this information only to provide you the services needed to transact your purchases. It is confidential and never sold to outside vendors. Only our partners (i.e. Paypal, FedEx) have access to your information in order to complete your transaction.

NAVIGATION INFORMATION

Even if you do not make a purchase on our site, we have the ability to track your usage of our website including what pages are visited, what products are viewed, and how you navigated to Firstaidcanada.com. This information is not used to track information about individuals, but is used at an aggregated level to improve the online experience for our customers, and plan marketing campaigns and promotions.

INTERNET DATABASE

First Aid Canada provides an online database to allow customers to store their shipping and billing information, track the status of their order and list any previous orders. Registration is required to complete your order. If you would like your account deleted after your order, please email us at savelives@firstaidcanada.com and we will comply with your request as quickly as possible.

MARKETING PRACTICES

First Aid Canada does not sell or share your personal in formation with anyone else, such as advertising agencies or marketing companies. We only send marketing information to those customers who specifically sign up for our mailing list. Customers can opt-out of receiving information by using the 'unsubscribe" option in any email that they receive from us.

DISCLOSURE AND RETENTION OF PERSONAL INFORMATION

First Aid Canada will share your personal information internally with those staff members who need it to complete your purchase. First Aid Canada service providers may also have access to this information in order to carry out their responsibilities directly connected with the processing of your purchases or handling of customer service issues. Outside of these activities, we will not disclose your personal information to any third party without your written consent unless required to do so by law.

First Aid Canada, as with many other web sites, makes use of "cookies" to help deliver a better customer shopping experience. Cookies are alphanumerical identification elements that we transfer to the hard drive of your computer via your web browser. They enable our systems to recognise your browser and to offer you valuable services, such as saving the contents of your shopping basket, to allow you to access your account information, and to deliver a more personalized shopping experience.

ACCURACY AND PROTECTION OF PERSONAL INFORMATION

First Aid Canada relies on our customers to notify us of any changes in personal information. Should inaccurate information come to our attention, we will investigate and correct the information and, if necessary, advise you of the change. Only those staff members who need your personal information in order to respond to your requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorized access, and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons.

TRANSACTION SECURITY

In order to make every effort to ensure that your experience on the First Aid Canada Online Store is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs).

To be sure you're browsing secure pages for transactions, check your web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in your web browser to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://) in the web site address to indicate that you are in a secure environment.