Shipping Policy
- First Aid Canada offers FREE shipping on all orders totaling $150.00 or more, before taxes, destined to most urban areas within Canada.
- Free Shipping does not apply to orders containing oversized/overweight items, an item requiring a dangerous goods charge, an item requiring heated service, as well as orders destined for Vancouver Island, Northwest Territories, Nunavut, Yukon, or rural/remote areas. Shipping fees for these exceptions will be calculated at checkout.
- A flat rate of $12.95 (+ tax) will be charged to orders totaling $149.99 or less, before taxes, to all urban cities within Canada.
- The flat rate fee of $12.95 (+ tax) does not apply to orders containing oversized/overweight items, an item requiring a dangerous goods charge, an item requiring heated service, as well as orders destined for Vancouver Island, Northwest Territories, Nunavut, Yukon, or rural/remote areas. Shipping fees for these exceptions will be calculated at checkout.
- All orders are shipped by Ground service or the least expensive method as determined by First Aid Canada. Changes to our shipping rates may occur without notice.
- First Aid Canada is not responsible for typographical errors. Please ensure the shipping addresses provided are accurate. If there is an error with the address provided resulting in a package being sent back to us, the customer will be required to pay an additional shipping fee in order to have it shipped again.
Shipping FAQs
All orders are shipped from Toronto, Ontario, Canada.
Most orders ship from our warehouse within 3 business days based on product availability and/or shipping times listed on each product page.
Below you will find approximate shipping times by province via ground shipping:
- Ontario - 1 Business Day
- Quebec - 1 Business Day
- New Brunswick - 2 Business Days
- Nova Scotia - 2 Business Days
- Newfoundland & Labrador - 3-4 Business Days
- Manitoba - 2 Business Days
- Saskatchewan - 3 Business Days
- Alberta - 4 Business Days
- British Columbia - 5 Business Days
- Yukon/Northwest Territories/Nunavut - 8 Business Days
If you need your order delivered within a specific time frame, please notify us prior to placing your order. You can include these instructions on the checkout page under "Order notes (optional)". Extra-shipping fees may apply.
NOTE: We always do our best to accommodate delivery requests, however, we cannot make any guarantees. We do not take responsibility for delays in transit.
Most orders are shipped via Purolator and Loomis Express. Other couriers are used on occasion depending on the size of the order and shipping address. We do not ship orders through Canada Post.
As we do not use Canada Post to ship orders, we are unable to ship to PO Boxes. Please ensure that you provide us with a street address.
We ship to all locations in Canada.
Currently, we do not ship orders to locations outside of Canada.
No. Orders are only able to be shipped.
You will receive a confirmation email once your order has been shipped.
All items considered oversized/overweight are identified on our website in the description. Some of them include:
- Recovery Couch w/Headrest
- Rollaway Cots
- Treatment Chair
- Examination Table
- Plastic Spinal Backboard
- 4 Litre Bottles of Solutions
- Bradley Gravity-Fed Eyewash Station
- Most Stretchers
- AED Units that come with a battery containing lithium-ion
- Bottles of alcohol isopropyl greater than 1 liter
- Filled oxygen tanks
In general, a 'rural area' is identified as a geographic area located outside of urban areas where the population is not concentrated but dispersed at a low density. A postal code with a zero ‘0’ in the second position denotes a ‘rural’ postal code. An example of a rural postal code is A0A A1A.
Remote areas are considered to be any location within the Northwest Territories, Nunavut, Yukon and Nunavik, QC (postal code starting with J0M).
During the winter (November to April), some items (ie. eyewash solutions and other liquids/creams) may freeze during transport. When thawed, this could cause damage to the packaging. To avoid this, they would require heated service during transit.
If you have any questions, please contact us.