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First Aid Canada's Shipping Policy

CANADIAN SHIPMENTS

First Aid Canada offers a Flat Rate Shipping Fee of $12.00 on all orders being shipped to locations within Canada.

All orders are shipped using a recognized courier. Delivery time is usually within five (5) business days from the time your package leaves our warehouse. Please ensure that your address includes all relevant information including a suite or apartment number, correct postal code, and phone number. Incorrect postal information or absence of a telephone number can disrupt the timely delivery of your order. First Aid Canada is not responsible for typographical errors.

OVERSIZE PACKAGES

Oversized and heavy packages may incur a shipping fee that exceeds the Flat Rate $12.00 fee. In such a situation, customers will be notified within 48 hours of placing an order (during regular business hours). Orders will not be processed until shipping terms are confirmed by both parties. We will attempt to honour our $12.00 shipping fee in most instances.

DANGEROUS GOODS

Dangerous goods (ie. bottles of alcohol isopropyl greater than 1 litre) may incur a shipping fee that exceeds the Flat Rate $12.00 fee. In such a situation, customers will be notified within 48 hours of placing an order (during regular business hours). Orders will not be processed until shipping terms are confirmed by both parties. We will attempt to honour our $12.00 shipping fee in most instances.

RURAL AREAS

In general, a 'rural area' is identified as a geographic area located outside cities and towns. Orders placed to rural areas (as well as locations within Vancouver Island, Yukon, Northwest Territories and Nunavut) may require an additional charge above our standard $12.00 flat rate fee. In such a situation, customers will be notifed within 48 hours of placing the order (during regular business hours). Orders will not be processed until shipping terms are confirmed by both parties. We will attempt to honour our $12.00 shipping fee in most instances.

HEATED SERVICE

During the winter, items that require heated service during transport (ie. eye wash solutions and other liquids) may incur a shipping fee that exceeds the Flat Rate $12.00 fee. In such a situation, customers will be notified within 48 hours of placing an order (during regular business hours). Orders will not be processed until shipping terms are confirmed by both parties. We will attempt to honour our $12.00 shipping fee in most instances.

If you have any questions or concerns, please contact us.