Training Policy | First Aid Canada

First Aid Training Policy

Training sessions must be booked at least two (2) weeks in advance to maximize instructor availability.
We will do our best to accommodate your preferred dates; however, instructor availability is not guaranteed. Alternative dates may be provided if required.

Written notice is required at least five (5) business days in advance (Mon–Fri, 9 AM–5 PM EST).
Cancellations or rescheduling requests made with less than 5 business days’ notice will be invoiced for the full cost of training based on the expected number of participants.

A minimum of 8 participants is required per training session. If fewer than 8 attend, you will still be invoiced for 8.
Training is capped at 18 participants per instructor.
The required ratio is 1 instructor per 18 participants. If 19 or more participants are expected, an additional instructor will be required (additional fees apply).

Training is delivered on-site at your workplace or designated facility provided by the client.
The training room must comfortably accommodate all participants, with adequate tables, chairs, and clear floor space for practical skills demonstrations.
The instructor will require a smart board, TV with HDMI connection, or PowerPoint projector.
A $35 per vehicle, per day parking fee will apply unless complimentary parking is arranged prior to the course.
It is important that the space is spacious enough to allow for all course activities, including floor-based CPR practice.

All training is delivered by Rescue 7–certified instructors.
We exclusively use Rescue 7 course material, which is recognized across Canada for compliance and quality.

Rural/remote locations are defined as areas outside of urban centres where the population is dispersed at a low density.
Training in these areas may incur additional travel and accommodation fees.
Please contact us prior to booking for full details if this applies to your site.

After booking, we will request the names and email addresses of all expected participants.
Each participant will receive an email with online course access.
The online portion (approx. 5–8 hours) may be completed at each participant’s own pace.
Automated reminders will be sent until the online portion is completed.
The online training must be completed prior to the in-class session.
Participants who do not complete the online portion cannot attend the in-class session and will still be invoiced.

When requesting to book a training, you have the option to pay for the full amount or pay a 50% deposit.
The deposit is required in order to ensure the availability of the instructor.
The remaining balance is due after the course has been completed and will be adjusted accordingly based on the actual number of participants.