Policies & Legal Information

First Aid Canada

Privacy Policy

At First Aid Canada, your privacy is very important to us. Any information we gather is what you provide us when you make purchases and requests. That includes your name, address, phone number, email address, and mailing address. We use this information only to provide you the services needed to transact your purchases. It is confidential and never sold to outside vendors. All financial information used for purchases (i.e. credit card information) is strictly visible only to Paypal to use for processing of payments and is never seen by First Aid Canada employees. Only our partners (i.e. Paypal, FedEx) have access to your information in order to complete your transaction.

Return Policy

If you are not pleased with your order, you may return it to us for a refund, exchange, or replacement when you notify us within 7 days of delivery. The refund amount does not include shipping and handling charges. For a refund of purchase price, items must be unopened, in new condition, and returned in original shipping containers.

In order to return your product, please contact us via email at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . All products that are accepted for return, which we determine are not defective or restockable, will be charged a 20% per item restocking fee. We will refund standard shipping charges if there is a defect in the merchandise. Returns must be complete with parts, accessories, manuals, etc. Products with defects caused by misuse, accidents, negligence, or not reading and adhering to operating instructions are not covered under this policy. We will refund shipping costs on items that we determine to be defective.
We guarantee any products purchased from First Aid Canada up to 30 days from the date the order was shipped from us. We cannot accept returns on products that are opened or used. Returns are not accepted after 30 days

Guarantee

We guarantee any products purchased from First Aid Canada for up to 30 days from the date the order was shipped from us. We cannot accept returns on products that are opened or used. Returns are not accepted after 30 days. The products must be in the same condition as when we shipped it. If the product is defective, please contact us and we will refund the price of the product and standard shipping costs. Any order that is returned for a refund will be charged a 20% restocking fee.

Product Liability Disclaimer

First Aid Canada guarantees its products against defects for up to 7 days from the date of receipt. First Aid Canada expressly disclaims all warranties, express or implied, or any kind with respect to the products sold on this website. You agree that First Aid Canada, its officers, employees, and representatives will not be held liable for damages arising from the use of these products. You agree the maximum liability to First Aid Canada shall be the price of the products ordered.

Shipping

Orders within Canada will be shipped via Canada Post Express Post or equivalent unless otherwise directed by the customer. Please note that all orders require 48 hours for processing and packaging if in stock. Shipping is free to customers for orders over $90. A shipping fee of $10 will be charged on top of purchase price for orders less than $90. For extremely large orders or on specialty items (i.e. stretchers) there may be additional shipping fees. If your order requires additional shipping charges, you will be notified.

Outside Canada
Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information on options and pricing for delivery outside Canada.

Please note that by placing an order with First Aid Canada, you are acknowledging that you have read and agree to comply with our shipping policies.

We accept Paypal, Visa, MasterCard, & American Express

Order Online:
Please shop online using the add to cart button to choose your selections. After you have finished shopping, click on view cart to see your selections and choose the quantity of each product you wish to order. Click on the checkout button and continue the steps on Paypal's secure server and enter your name, number, credit card information and shipping address. If you are already a member of Paypal just enter your email and password.